Summary

It is possible to calculate a percentage

• for whole or partial period
• for some or all identifier

by bringing it to a round figure. Most important usage: Absence

Konfiguration

Betroffene Tabellenbereiche

Frome -To
[Input] Start and end of the interval

Basic Data
[Input] This column will be used to calculate the absence rate. Values of this column will be brought to a round figure.

Queue column
[Input] Here you can choose identifier.
If a value is entered here, the identifier values will be listed below.

Day type column
[Input] Here you can enter Identifier. In the Call-Centedepartment Daytypes.

Column to copy
[Input] Which column should also be transferred to the result node.

Concrete period: Start of the period; End of the period
[Input] Should calculations only be done in this periode?

Settings

Globale absence rate
[Input] Value of the fundation for the calculation of the increased/decreased demand. e.g. 20.

Name of the resultcolumn
[Input] How should the column be called.
[Choice] absence rate over a period of time.

Absence rate over the time period
[Input] Here it is possible to narrow on specific periods.

Rounding: Yes/No

Threshold value for rounding
[Input] Which principals are used to round something up/down. e.g. :

• 0,3

• • 4,33 → 5,0
  • 4,29 → 4,0

•  0,7
  • 8,71 → 9
  • 8,56 → 8

Queue
[Input] Should only a specific identifier be calculate or should all be calculate (panel stays empty)

Precise time period: Yes/No

[Chocie] Start and End-Point of this time period

Note:

• Be careful with with percentage calculations: e.g. 20% absence rate → 25% extra charge (Deviation: Percentage From <> Percentage to so it is not charged a second time)

• By using the threshold value it is possible to change the threshold for rounding something up/down
  
  

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